Hallo Dort!
Please excuse my lack of command of your german launguage, maybe you could help me with a problem I have with my reismobil?
Here is a copy of an e-mail I have sent to MB at Netherlands.
Hello there,
I own a Eura Mobil Motorhome on a MB 416 Chassis
VIN/Chassis Number WDB9046132Rxxxxx
Vehicle Registration Number XXXX
Th reaason for my e-mail is that I have a problem with
A Sprintshift Gearbox Failed with "F1" fault @ ONLY 8,500 Miles
B Top end engine rattle @ 9,800 Miles
In addition I am very disapointed with the serivice received from your dealer network.
In December 2005 at the very low mileage the vehicle was taken into Mercedes-Benz Stockport. After leaving the vehicle with them for 2 days they were unable to start it due to lack of knowledge of the Sprintshift gearbox. Eventually after 4 days they fitted a replacement relay. After driving only 500 yards from the dealership the same fault apeared in the display.
After telephoning MB Stockport they advise me it "MAY" need an new ECU at a cost of around £500+Fitting+VAT. This would require at least a 5 working day order time form MB Germany.
Disapointed with the service received I then took the vehicle to Enza Truckworld of Trafford Park Manchester. They carried out a service and diagnosed that it would need a new "Clutch position sensor". I authorsied the work to go ahead with a view to a possible contribution from MB, as the part was not immediatley available, I collected the vehicle and awaited contact from MB Trafford Park. After 3 weeks MB Enza Trafford park contacted me for payment for the service and when asked if they had the part in I was told that, the diagnosis was incomplete, the computer had diagnosed a Clutch travel sensor but upon contacting Mercedes UK, Enza were advised that this part was not fiited to this vehicle.
I rang another Mercedes Specialist who informed me that it could be the ECU but they would need to be paid for an initial investigation.
In the end I rang North Manchester Commercials who booked the vehicle in for repair on Friday morning 27th January. However, due to what they explain as a high volume of other breakdowns, the vhicle was not looked at until Yesterday 30th January 2006 and then were only able to pay attention to the gearbox issue.
Thay rang me late yesterday with the following possible causes from their computer diagnosis.
A Possible replacement clutch required
B Possible Clucth position sensor
c Possible Hydrolic unit fault.
Thay advised me that each of the above would cost £800.00 - £1000.00 to repair and in any case when and if completed, the repair could not be guaranteed as it would be on a trial end error or elimantion process.
When asked about the top end rattle, the service advisor questioned this with the technician who said there was not enough fuel onboard the van to road test on the motorway. I authorsied them to put fuel in for this. This morning they have rang me to say that the mechanic feels the F1 gearbox needs attending to before they can then roadtest and check what the problem is with the engine. I find this hard to believe as I actually drove the vehicle to them on the motorway.
I purchased a vehicle with a Mercedes chassis over the fiat due to MB reputaion for quality. I find in this instance the level of Technical Knowledge and service received extremely poor. The aove is just a brief outline of the experience I have received in this matter. Having already spent a large amount of money attempting to get the correct diagnosis, I am now expected to spend more money on "possible causes" in addtion to paying for the eventual repair.
This vehicle has now been in your 3 of your dealerships for a total of at least 11 days without being diagnosed and repaired correcty.
As a loyal customer customer who has owned 7 previous MB Vehicles, I would be grateful if you would look into this matter for me with a view to repairing the very low mileage vehicle under warranty.
I have spoken with Petra at your Milton Keynes office earlier today, though I am not sure what the outcome will be.
My contact details are:
Trevor Clegg
UK
Tel Work 0161 476 xxxx
Tel Home 0161 477 xxxx
Handy 07711-647618
I look forward to hearing from you soon and thank you in anticiaption for your assitance.
Regards
Trevor C
Vielen Dank Trevor